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Customer reviews of Autos Direct Ltd

At Autos Direct Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Autos Direct Ltd

Autos Direct Ltd

Based on 109 customer reviews

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  • 5

    Very positive experience

    By Tracy B on 28 October 2019 | Purchase not verified

    Saw an automatic polo for sale on a Saturday evening. Contacted Richard as suggested on the website and he agreed to meet us on Sunday morning for a viewing. Gave us plenty of information about the car and time to look at it properly and test drive. Agreed to have the starter motor sorted before we bought it. Three months warranty useful. Car immaculate inside. Very good body work for the age and low mileage. Hopefully all will continue to be ok but would feel comfortable returning to speak to Richard should I need to. Great service and would recommend

    Reply from Autos Direct Ltd on 12/01/20

    Great to see you and read your happy Tracey

  • 5

    A great place to buy a car, non pushy, hassle free

    By Penny B on 19 August 2019 | Purchase not verified

    I bought a car through Autos Direct 3 months ago for my son. Richard was helpful and not at all pushy. He let me take the car away and get it checked over by my local garage before purchase. He was happy to sort the couple of issues found by our mechanic. We did have a minor issue after two months with an injector. Richard was great, he arranged to have the car taken away and repaired. We are very happy with the service we received and would not hesitate to recommend Autos Direct.

    Reply from Autos Direct Ltd on 21/08/19

    Thank you Penny, it was a pleasure to deal with such nice customers

  • 5

    Would not recommend buying from this dealer

    By Ellie E on 24 April 2019 | Purchase not verified

    I would recommend not to buy from this dealer, I was sold a car with wrong information given , and then when noticed a knocking sound from engine and asked them to investigate as it had a three month warranty , eventually said after dropping my car back to them on a Saturday and not heard from them until Wednesday that they could not find anything wrong , when clearly there is !! , after sales shocking take your money then don’t want to know it seems

    Reply from Autos Direct Ltd on 26/04/19

    We have never sold a car to someone called Ellie E. Our accounts have checked through 6 months invoices and not 1 invoice has this name on it. This is a fact but makes it very hard for us to respond directly to this full stop.

  • 5

    A hard task made easy!

    By Kevin S on 19 February 2019 | Purchase not verified

    The job of changing your car is mostly subjective but in our case it was 'needs must'. After looking through Auto Trader based on a budget figure rather than a specific car, went to Autos Direct being a local independent company. Had a pick of some nice cars on show before spotting the low mileage, lovely condition Citroen C4 Coupe and taking it for a test drive. A couple of hours later the deal was done - no fuss and no hassle. Delighted with the car which really is as good as it looked. Thanks to the team at Autos Direct who clearly value their customers and other dealers would do well to take a leaf out of their book.

    Reply from Autos Direct Ltd on 26/04/19

    A pleasure to deal with and thank you for your positive feed back.

  • 5

    Great, Honest Car Sales!

    By Danny T on 18 February 2019 | Purchase not verified

    Went to view a car here on Saturday morning -very friendly and no hard sales. Was left to look around the car with my mechanic friend, and he confirmed the car was in great shape with some minor issues. Sales guy was honest about some things confirmed by my friend. No hard sell and car was priced fairly. Will recommend these to my friends looking for a new car. Try these first rather than the big car supermarkets!

    Reply from Autos Direct Ltd on 21/02/19

    Always a pleasure to deal with nice customers, thankyou, we appreciate your business

  • 5

    After Sales is lacking

    By Lee A on 12 February 2019 | Purchase not verified

    I dealt with one of the owners for my car purchase, and he made things easy, even opening on a Sunday for me to drive and buy the car. The car was as described, there were a couple of bits to rectify before I collected it, 2 of 3 were sorted in time. The 3rd thing to sort were headrests which were going to be posted out afterwards. Communication from purchase to collection was not an issue by text, however once collected this went silent. I sent links to headrests found on eBay, and followed up the link, no response. 6 weeks have passed and I have gone ahead and bought a set of eBay which I sent the link to. After Sales is all that is lacking, following through with what was agreed. No issues buying a car, only afterwards with something this minor which is a shame.

    Reply from Autos Direct Ltd on 12/02/19

    Lee we are very sorry you feel this way and to the point to leave us a poor review but i have just personally checked through our company E mails and texts and we have never had any links sent to us by you at all. Your invoice and our web site shows 3 options of contact which it appears you missed and have not used any of the following. Phone - 07826 681111 - E mail - The web sites direct enquiry option. Please feel free to get in contact with us in any way we advertise too and will be sure to pay for these headrests. Thank you Autos Direct ltd

  • 5

    Peugeot 206 - Daughters 1st Car

    By Dawn W on 10 February 2019 | Purchase not verified

    Travelled from Oxford to view a car here and really pleased we did. Helpful, genuine, down to earth family guy - was buying a first car for my daughter and he was patient, no pressure, happy to go through all history of vehicle. Helped arrange TAX there and then. Vehicle drove home fantastically and my daughter is over the moon!! Cant thank you enough for such great salesmanship!! Deffo reccommend & use in future!!

    Reply from Autos Direct Ltd on 12/02/19

    Thank you. You were a lovley family and a pleasure to deal with.

  • 5

    Brilliant service and amazing modified Car!!

    By Eleanor F on 20 October 2018 | Purchase not verified

    Absolutely brilliant service from the first call to the very end when i drove my beautiful one of a kind modified Audi home! Extremely helpful and just kind, decent people running the place. No pressure! Every question I had was answered thoroughly and I felt full transparency throughout. The moment i paid a deposit this was reflected on their website which put me at ease. Highly recommend!

    Reply from Autos Direct Ltd on 12/02/19

    Thank you, What a lovely one off car you bought too. Glad you like it.

  • 5

    excellent car sale

    By Robert H on 06 October 2018 | Purchase not verified

    recently bought a mini from richard excellent service prior and after purchase. Minor problem with car few weeks later rectified immediately . i would recommend this garage to anyone

    Reply from Autos Direct Ltd on 12/02/19

    Thank you, Glad we got that sorted for you and your happy.

  • 5

    Citroen C2 VTS

    By Bryn B on 07 September 2018 | Purchase not verified

    Just bought a Citroen C2 VTS and cannot fault the service at all. Fantastic service all the way through. Car was as described and in the expected condition. Was given plenty of time to view the car and all question i had were answered honestly. One of the best dealerships i have dealt with .

    Reply from Autos Direct Ltd on 12/02/19

    Very kind, You were a great customer.