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Customer reviews of Autos Direct Ltd

At Autos Direct Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Autos Direct Ltd

Autos Direct Ltd
5
4.7

Based on 109 customer reviews

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  • 5

    Pleasure to deal with , 100% customer service

    By Alex Sweetman on 20 February 2022 | Verified purchase

    Top class from start to finish , very knowledgeable and answered all my questions. Would recommend these guys to anyone , customer service at its very best. Thanks again guys !

    Reply from Autos Direct Ltd on 11/03/22

    Thank you Alex


  • 5

    Local dealer.

    By RICHARD BARLEY on 13 February 2022 | Verified purchase

    Excellent service. No pressure, nice car. No haggling. Good luck to them in the future…

    Reply from Autos Direct Ltd on 11/03/22

    We wish you good luck too Richard. A plasure to deal with you


  • 5

    Excellent service from start to finish!

    By Mike XBF 2010 Focus on 13 February 2022 | Verified purchase

    Excellent service from the second I contacted them. Good price agreed for car, it was in excellent condition for a 12yo car. Delivered to my doorstep by a really helpful delivery driver. Payment and paperwork was a doddle. Would definitely recommend them to my family and friends.

    Reply from Autos Direct Ltd on 11/03/22

    Thank you very much sir


  • 5

    By pete french on 11 February 2022 | Verified purchase

    Great service, friendly and no pressure to buy, a pleasure. My daughter is very happy with her new car, thank you. Highly recommend Autos Direct and would definitely buy from again.

    Reply from Autos Direct Ltd on 11/03/22

    Thank you i hope you and the family are well


  • 5

    Helpful friendly car trader

    By Anonymous on 11 February 2022 | Verified purchase

    Helpful friendly car trader

    Reply from Autos Direct Ltd on 11/02/22

    Thank you, Pleasure to deal with you sir


  • 5

    Relaxed car buying experience

    By Anna on 23 January 2022 | Verified purchase

    Amazing stress free car sale, from booking the viewing right through to seeing the vehicle. We didn’t felt pressured into buying the car which made the whole experience a pleasant one. Love the car and thank you very much James

    Reply from Autos Direct Ltd on 31/01/22

    Thank you Anna was pleasure to deal with you.


  • 5

    By CRAIG FILLARY on 16 December 2021 | Verified purchase

    Difficult to get hold of via auto-trader website or email (as I was abroad when I first saw the car), however once I telephoned them everything was arranged perfectly, car delivered in great condition and on time, for a great price.

    Reply from Autos Direct Ltd on 01/02/22

    Really sorry we were hard to get hold of Craig. We are a small business that is extremely busy. Im glad the outcome was good for you in the end though. Thank you for the review kind sir.


  • 5

    Would Buy From Them Again

    By Mark Iredale on 03 December 2021 | Verified purchase

    Really straightforward experience. The car was exactly as described, the sales process was simple and more importantly the kids love the car.

    Reply from Autos Direct Ltd on 01/02/22

    Thanks Mark we appreciate this. I may add we just had Marks car back in to sort a minor issure for free and again Mark thanked us via e mail. A true gentlemen


  • 5

    Do not trust, unfortunately can’t be trusted or reasoned with!

    By LAURENCE CHANDLER on 02 December 2021 | Verified purchase

    Sold me a car saying service history was ‘on the way’, I chased it up and was told 6 weeks later to “stop complaining” and with problems on the vehicle within 6 weeks I was offered £500 when I paid £4500 6 weeks ago and since has gone completely quiet when I asked for a refund as I was told the service history was on the way, apparently. I don’t leave bad reviews because they can have big impacts but when you are treated this badly others should stay away

    Reply from Autos Direct Ltd on 01/02/22

    Laurence is a young man who decided to px his economical small engined petrol fiesta for a 3.0 litre V6 sports car. Laurence struggled to even insure the car but decided to go ahead with the deal after we advised it might not be ideal for a young man on a basic wage who sales vans in Bristol. However being in the trade himself we respected he knew the choices he made and the deal went ahead. A few weeks after Laurence complained of the running costs of the huge petrol engine car he purchased and seemed to try pick faults with a vehicle that we couldnt find untill he finally px it in with some a couple of car dealers we know of and got tottally ripped off into another small engined economical car. Thats the facts here as we know all involved. Only person who wasnt thinking Laurence was extremely silly was Laurence him self it seems. Maybe a push bike might be best next mate!


  • 5

    Great service provided by the garage!

    By nick angell on 03 November 2021 | Verified purchase

    Great service, not pushy and let you get on a take your time with the car. I've a very happy daughter with her first car. Highly recommend the garage.

    Reply from Autos Direct Ltd on 01/02/22

    Nick we really appreciate this and remember the family well. Hope all are well and doing great!