Customer reviews of Autos Direct Ltd

By niracha W on 24 March 2021 | Verified purchase

Pleasant experience upgrading my car. These guys really have a passion for there job and went the extra mile helping me even with all the registration documents ect.

By emily P on 15 March 2021 | Verified purchase

Brilliant communication )”(nearly all emails responded to within the hour), very reasonable service and my car was delivered to me within 3 days! Car is as said in advert and runs well. They made allowances as I bought unseen so I was sure the car was what I wanted when it was delivered. Very personable and professional - would highly recommend!

Reply from Autos Direct Ltd on 25/03/21

We are very pleased your happy with the service Emily. Thank you

By william N on 14 March 2021 | Verified purchase

Very polite and helpful and easy to speak too . Less than half hour i drove my new car away .

Reply from Autos Direct Ltd on 25/03/21

Thank you.

By annie B on 28 February 2021 | Verified purchase

Strange times make it difficult to buy a car. My daughter wanted to buy her own car, a different make and model to those she had been driving. How could anyone expect her to pay thousands for a car without even driving it? She is only 5' tall, and had to be sure any car could accommodate her. Other traders we contacted, even main dealers, would only sell her a car site unseen which is absurd. Autos Direct were helpful, good communication and quickly made time for her to test drive the car the same day. We turned up, they gave her the keys and a suggestion of a test route and that was it. The car sold itself, really. Daughter wanted to think it through, and the dealer was happy to let us leave without a salesman pressuring to close the deal immediately. 10 minutes later we were back and the deal was done. The dealer took her through the paperwork, how to tax the car etc, which can be daunting for a youngster first time buyer.

Reply from Autos Direct Ltd on 25/03/21

You were lovely people to deal with it was an absolute pleasure and I hope the car does you well.

By Michael L on 13 January 2022 | Purchase not verified

Very difficult to some up this dealership let's just say zero stars is a good start. I purchased a Land Rover Freelander at the end of November 2021 on the understanding that it had a recent MOT with NO advisories. After taking it to a local specialist for a safety check, I was informed they had never seen a vehicle with so much corrosion and that an attempt had been made to paint the underside to disguise the fact. I contacted Autos Direct by letter with my complaint and for a full refund, without success. The major fact here is that the vehicle had been previously sold to a person suffering with an incurable disease who passed away after a short time and they bought the vehicle back from his family "quote " They had in fact sold the vehicle twice presumably in the same condition, their response was that the vehicle was " fit for purpose " they are not mechanics and not an MOT station and we only facilitate the sale of used vehicles Please draw your own conclusions about this dealership especially as " they only sell quality cars "

By Angela J on 09 November 2021 | Purchase not verified

Friendly and help full, highly recommended,

By Anonymous on 14 September 2021 | Purchase not verified

Bought a 3 door Rav4 and part exchanged my old 5 door Rav4. Fair prices for both, and Autos Direct were as good as their word in reimbursing me afterwards for some parts needed to get the new car through a full MOT. Friendly and helpful team, and I'm very pleased with my new car.

Reply from Autos Direct Ltd on 04/10/21

Thank you very much. I’m so pleased your happy

By FABIO F on 19 July 2021 | Purchase not verified

unfortunatly my experience was not good i have been dealing with Autos Direct LTD by email for 2 days, after all agreed i did the deposit of £200 and just after the deposit i have been told the car was secured by other person deposit already (on a saturday). today is already monday and the car still on market to sell. unfortunatly i believe because i was doing part exchange the seller didnt want to go ahead with the deal and found a way to cancell the deal. i am very disapointed with Autos Direct LTD i hopefully will not come across any car that io want from them.

Reply from Autos Direct Ltd on 20/07/21

Fabio Ferreira first enquired on a Ford Galaxy Friday he had a deal spoke through including his px that we had no issue with and was asked to secure the deal via a deposit as we’re still taking enquiries on the car. Saturday morning he came back with no deposit just lots of simple questions he could of answered by reading the advert. Saturday evening after we closed I dropped Fabio a courtesy e mail to say the car is now sold so don’t deposit. Fabio then deposited the car after a e mail telling him not too so I replied and said I’ll refund him. This review is unjustified the end result is from his own stupidity.

By Anonymous on 29 June 2021 | Purchase not verified

bought a car and got it sent to the south coast. friendly .

By Dawn H on 13 June 2021 | Purchase not verified

Absolutely brilliant customer service. I emailed on a Sunday morning asking to see a car and by lunchtime I was parking outside my home. The car is even better than I expected and I am one very happy customer. Thank you.

Reply from Autos Direct Ltd on 07/07/21

Very happy to help you. Great people yourselves.