Customer reviews of Autos Direct Ltd

By Lee A on 12 February 2019 | Purchase not verified

I dealt with one of the owners for my car purchase, and he made things easy, even opening on a Sunday for me to drive and buy the car. The car was as described, there were a couple of bits to rectify before I collected it, 2 of 3 were sorted in time. The 3rd thing to sort were headrests which were going to be posted out afterwards. Communication from purchase to collection was not an issue by text, however once collected this went silent. I sent links to headrests found on eBay, and followed up the link, no response. 6 weeks have passed and I have gone ahead and bought a set of eBay which I sent the link to. After Sales is all that is lacking, following through with what was agreed. No issues buying a car, only afterwards with something this minor which is a shame.

Reply from Autos Direct Ltd on 12/02/19

Lee we are very sorry you feel this way and to the point to leave us a poor review but i have just personally checked through our company E mails and texts and we have never had any links sent to us by you at all. Your invoice and our web site shows 3 options of contact which it appears you missed and have not used any of the following. Phone - 07826 681111 - E mail Autosdirect@outlook.com - The web sites direct enquiry option. Please feel free to get in contact with us in any way we advertise too and will be sure to pay for these headrests. Thank you Autos Direct ltd

By Dawn W on 10 February 2019 | Purchase not verified

Travelled from Oxford to view a car here and really pleased we did. Helpful, genuine, down to earth family guy - was buying a first car for my daughter and he was patient, no pressure, happy to go through all history of vehicle. Helped arrange TAX there and then. Vehicle drove home fantastically and my daughter is over the moon!! Cant thank you enough for such great salesmanship!! Deffo reccommend & use in future!!

Reply from Autos Direct Ltd on 12/02/19

Thank you. You were a lovley family and a pleasure to deal with.

By Eleanor F on 20 October 2018 | Purchase not verified

Absolutely brilliant service from the first call to the very end when i drove my beautiful one of a kind modified Audi home! Extremely helpful and just kind, decent people running the place. No pressure! Every question I had was answered thoroughly and I felt full transparency throughout. The moment i paid a deposit this was reflected on their website which put me at ease. Highly recommend!

Reply from Autos Direct Ltd on 12/02/19

Thank you, What a lovely one off car you bought too. Glad you like it.

By Robert H on 06 October 2018 | Purchase not verified

recently bought a mini from richard excellent service prior and after purchase. Minor problem with car few weeks later rectified immediately . i would recommend this garage to anyone

Reply from Autos Direct Ltd on 12/02/19

Thank you, Glad we got that sorted for you and your happy.

By Bryn B on 07 September 2018 | Purchase not verified

Just bought a Citroen C2 VTS and cannot fault the service at all. Fantastic service all the way through. Car was as described and in the expected condition. Was given plenty of time to view the car and all question i had were answered honestly. One of the best dealerships i have dealt with .

Reply from Autos Direct Ltd on 12/02/19

Very kind, You were a great customer.

By Chris M on 23 July 2018 | Purchase not verified

Any car, even a new new, can have an issue, and the real test of a dealer is how they respond to it. My son bought a nice Audi from this firm which had a small problem, and he lost confidence in the car although it may well have been easily fixable. They took the car back with no quibble and a full refund - so it's five stars from me for Autos Direct.

Reply from Autos Direct Ltd on 12/02/19

No problem, W e rectified the issue and sold the car to another happy customer. Everyone was happy in the end.

By Sheila T on 04 July 2018 | Purchase not verified

Excellent service and lovely people to deal with. Told to take as much time to inspect interior and exterior of car and as long a test drive as we wanted. Car a real bargain, low mileage and pristine in and out. Tax and insurance were done on their computer, and after a very welcome cup of tea we came away very pleased with our purchase. Would highly recommend and this will our first stop should we need a car in future.

Reply from Autos Direct Ltd on 12/02/19

Thank you, We are always willing to assist cutomers in leaving the grounds legally.

By Steve T on 02 March 2018 | Purchase not verified

Just purchased Jaguar xf from James very good person to deal with very fair with part exchange, let you test drive on your own, not pushy let you make your own mind up, car in excellent condition , James must be very selective when purchasing vehicles to sale, would have no problem doing business with Autos Direct in the future.

Reply from Autos Direct Ltd on 12/02/19

Thank you very much.

By Danni B on 26 February 2018 | Purchase not verified

I bought a BMW from James last week and the whole process was so easy! I was able to view the car on a Sunday and drove it away the following Tuesday. James was lovely, not pushy in the slightest and was so chilled out about the whole process, it made my life a lot easier! The car is faultless, came with 12 months MOT and was fully valeted throughout. Hopefully I won't have to buy another car soon but if I did, I would definitely look to buy from Autos Direct Ltd again.

Reply from Autos Direct Ltd on 12/02/19

Thats great we like to keep things nice and easy for us and the customer.

By Andrew R on 12 February 2018 | Purchase not verified

I bought a BMW from here just before Christmas, trading in my old Subaru. This was all quite a rushed affair as I found a car with the exact spec I was after on his website and was keen to complete the purchase on the same day. The owner was extremely understanding and stayed behind late to get everything organised, including sorting a great deal on finance. Very happy with the car purchased and part exchange price I received. Overall it was a genuinely relaxed experience and way more fun than the usual shiny suits and highly polished glass showroom of a larger dealership. The owner is a lovely guy to buy from and was even happy to post back a CD I'd left in the car. Highly recommended!

Reply from Autos Direct Ltd on 12/02/19

Thank you, The bmw M6 was quite a car! Hope your still enjoying it.