- Telephone:
- 01454 558993 | 07441 924244
Customer reviews of Autos Direct Ltd
At Autos Direct Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Doesnt want to talk about service history
By Anonymous on 11 February 2022 | Purchase not verified
Rang to enquire about a car and its service and mileage intervals. He came back with “not the car for me” because i was asking about the history of it. Then asked about the timing belt as its interval is 105k. He proceeded to hang up on me. Utterly awful customer service.
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5
We sell quality cars and that's how we stay in business, quote !
By Michael L on 13 January 2022 | Purchase not verified
Very difficult to some up this dealership let's just say zero stars is a good start. I purchased a Land Rover Freelander at the end of November 2021 on the understanding that it had a recent MOT with NO advisories. After taking it to a local specialist for a safety check, I was informed they had never seen a vehicle with so much corrosion and that an attempt had been made to paint the underside to disguise the fact. I contacted Autos Direct by letter with my complaint and for a full refund, without success. The major fact here is that the vehicle had been previously sold to a person suffering with an incurable disease who passed away after a short time and they bought the vehicle back from his family "quote " They had in fact sold the vehicle twice presumably in the same condition, their response was that the vehicle was " fit for purpose " they are not mechanics and not an MOT station and we only facilitate the sale of used vehicles Please draw your own conclusions about this dealership especially as " they only sell quality cars "
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5
By Angela J on 09 November 2021 | Purchase not verified
Friendly and help full, highly recommended,
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5
Honest and helpful dealership
By Anonymous on 14 September 2021 | Purchase not verified
Bought a 3 door Rav4 and part exchanged my old 5 door Rav4. Fair prices for both, and Autos Direct were as good as their word in reimbursing me afterwards for some parts needed to get the new car through a full MOT. Friendly and helpful team, and I'm very pleased with my new car.
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5
deal cancelled after deposit
By FABIO F on 19 July 2021 | Purchase not verified
unfortunatly my experience was not good i have been dealing with Autos Direct LTD by email for 2 days, after all agreed i did the deposit of £200 and just after the deposit i have been told the car was secured by other person deposit already (on a saturday). today is already monday and the car still on market to sell. unfortunatly i believe because i was doing part exchange the seller didnt want to go ahead with the deal and found a way to cancell the deal. i am very disapointed with Autos Direct LTD i hopefully will not come across any car that io want from them.
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5
great. very efficient and organised.
By Anonymous on 29 June 2021 | Purchase not verified
bought a car and got it sent to the south coast. friendly .
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5
Fantastic
By Dawn H on 13 June 2021 | Purchase not verified
Absolutely brilliant customer service. I emailed on a Sunday morning asking to see a car and by lunchtime I was parking outside my home. The car is even better than I expected and I am one very happy customer. Thank you.
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5
Upgraded again!
By Del G on 28 May 2021 | Purchase not verified
Cannot fault the service received with these guys. I have just bought my third car with them and will trade it back to them when I want to upgrade again. Fast and professional service.
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5
Easy and Simple Experience
By Andrew F on 05 March 2021 | Purchase not verified
Saw this beautiful BMW 325 for sale on Autotrader, was a little worried about weather or not it would be possible to view and test drive the car in these unusual times. Rung up and they explained very clearly what to do to set up a booking to view and drive the car. Before i came for the booking they rung me on a current problem with the car and warned me about what maybe missing when i turnt up for the car but assured me the problem was on its way back and to be fixed . The test drive and viewing went smoothly and wasn't pressuring at all. They offered excellent advice and informtation on the car when asked. Deposit was put down quick and easy. The problem with the car was clear and another problem i picked up on the test drive was fixed when i finally came to purchase the car.
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5
Fantastic service.
By Andrew D on 10 February 2021 | Purchase not verified
A brilliant experience very friendly staff nothing was to much to ask. very helpful best help I've had in years to buy a car. You can't go wrong buying a car from here.