Customer reviews of Autos Direct Ltd

By Anonymous on 11 February 2022 | Purchase not verified

Rang to enquire about a car and its service and mileage intervals. He came back with “not the car for me” because i was asking about the history of it. Then asked about the timing belt as its interval is 105k. He proceeded to hang up on me. Utterly awful customer service.

Reply from Autos Direct Ltd on 14/02/22

Another fake review posted and accepted as real by the review team.

By Michael L on 13 January 2022 | Purchase not verified

Very difficult to some up this dealership let's just say zero stars is a good start. I purchased a Land Rover Freelander at the end of November 2021 on the understanding that it had a recent MOT with NO advisories. After taking it to a local specialist for a safety check, I was informed they had never seen a vehicle with so much corrosion and that an attempt had been made to paint the underside to disguise the fact. I contacted Autos Direct by letter with my complaint and for a full refund, without success. The major fact here is that the vehicle had been previously sold to a person suffering with an incurable disease who passed away after a short time and they bought the vehicle back from his family "quote " They had in fact sold the vehicle twice presumably in the same condition, their response was that the vehicle was " fit for purpose " they are not mechanics and not an MOT station and we only facilitate the sale of used vehicles Please draw your own conclusions about this dealership especially as " they only sell quality cars "

Reply from Autos Direct Ltd on 02/02/22

This customer purchased a Free Lander off us and called us up in 3 weeks to say how happy he was with it. we have this in proof in a recored phone call. Another few weeks passed then he sent us a bill from an unkown disclosed garage who charged him a large some of money to service the vehicle. we generally think it should of cost much much less. This unkown garage that the customer wouldnt disclose seen it fit to take a lot of money off him before then making a long list of what else they may fix. The mot history on the vehicle in question which was from a VOSA registered station and tester disagreed with this unknown garages claims and then the customer decided to not take it any further. The fact this customer has chosen to mention the previous owner with a terminal illness makes us sad as other peoples personal information has nothing to do with with the vehicles next sale or any general ongoing complaint after them this car was returned to us due to unfortunate personal reasons in a family and nothing else.

By Angela J on 09 November 2021 | Purchase not verified

Friendly and help full, highly recommended,

Reply from Autos Direct Ltd on 01/02/22

Well thank you! Who ever you are lol

By Anonymous on 14 September 2021 | Purchase not verified

Bought a 3 door Rav4 and part exchanged my old 5 door Rav4. Fair prices for both, and Autos Direct were as good as their word in reimbursing me afterwards for some parts needed to get the new car through a full MOT. Friendly and helpful team, and I'm very pleased with my new car.

Reply from Autos Direct Ltd on 04/10/21

Thank you very much. I’m so pleased your happy

By FABIO F on 19 July 2021 | Purchase not verified

unfortunatly my experience was not good i have been dealing with Autos Direct LTD by email for 2 days, after all agreed i did the deposit of £200 and just after the deposit i have been told the car was secured by other person deposit already (on a saturday). today is already monday and the car still on market to sell. unfortunatly i believe because i was doing part exchange the seller didnt want to go ahead with the deal and found a way to cancell the deal. i am very disapointed with Autos Direct LTD i hopefully will not come across any car that io want from them.

Reply from Autos Direct Ltd on 20/07/21

Fabio Ferreira first enquired on a Ford Galaxy Friday he had a deal spoke through including his px that we had no issue with and was asked to secure the deal via a deposit as we’re still taking enquiries on the car. Saturday morning he came back with no deposit just lots of simple questions he could of answered by reading the advert. Saturday evening after we closed I dropped Fabio a courtesy e mail to say the car is now sold so don’t deposit. Fabio then deposited the car after a e mail telling him not too so I replied and said I’ll refund him. This review is unjustified the end result is from his own stupidity.

By Anonymous on 29 June 2021 | Purchase not verified

bought a car and got it sent to the south coast. friendly .

By Dawn H on 13 June 2021 | Purchase not verified

Absolutely brilliant customer service. I emailed on a Sunday morning asking to see a car and by lunchtime I was parking outside my home. The car is even better than I expected and I am one very happy customer. Thank you.

Reply from Autos Direct Ltd on 07/07/21

Very happy to help you. Great people yourselves.

By Del G on 28 May 2021 | Purchase not verified

Cannot fault the service received with these guys. I have just bought my third car with them and will trade it back to them when I want to upgrade again. Fast and professional service.

By Andrew F on 05 March 2021 | Purchase not verified

Saw this beautiful BMW 325 for sale on Autotrader, was a little worried about weather or not it would be possible to view and test drive the car in these unusual times. Rung up and they explained very clearly what to do to set up a booking to view and drive the car. Before i came for the booking they rung me on a current problem with the car and warned me about what maybe missing when i turnt up for the car but assured me the problem was on its way back and to be fixed . The test drive and viewing went smoothly and wasn't pressuring at all. They offered excellent advice and informtation on the car when asked. Deposit was put down quick and easy. The problem with the car was clear and another problem i picked up on the test drive was fixed when i finally came to purchase the car.

Reply from Autos Direct Ltd on 25/03/21

Thank you very much. You definitely were the right person for this vehicle and we are glad your happy.

By Andrew D on 10 February 2021 | Purchase not verified

A brilliant experience very friendly staff nothing was to much to ask. very helpful best help I've had in years to buy a car. You can't go wrong buying a car from here.

Reply from Autos Direct Ltd on 25/03/21

Very kind words, thank you